What our Customers say...


I was very happy the service, everyone was polite and professional. I was very comfortable with them in my home. I would highly recommend SERVPRO.

I was very impressed with the excellent service I received, from the time Ken Parker came to my house to give me an estimate, to the time Devlin and Michael arrived at my house which was a few hours later to start the job. Everything was moved in the basement and returned to its place after the job was completed. They worked continuously and didn't stop until the job was finished. I received calls as to when they would arrive and when the follow-up check would be done. They were meticulous and very nice to deal with and the basement looks as good as new!

We were very please with SERVPRO. They were very helpful coordinating all the services long distance with our recent mold damage.

Thanks for EXCELLENT service!

Outstanding Service. My go to company for all cleanup needs. Reliable. Professional. Friendly. Wish I could give them 6 stars.

I'm an insurance agent with Buren Insurance Group Inc & SERVPRO of NE Columbus is the cleanup and restoration company I recommend to clients. They are quick, efficient and easy to work with & have an excellent customer service team!


My english is not very good, and SERVPRO was able to deal with our barrier and make me feel very comfortable. I very much appreciate them.

I've been using SERVPRO for the last 5 years. Their service is impeccable. They are always there when I need them and the response time is amazing. I run a 36 story building downtown Columbus Ohio and we've had some very large disasters.  SERVPRO  LaShawn Hill has always been there for us. No matter what you need in a disaster, they have it or they know where to get it. Thank you SERVPRO for helping me out!!!!

I had a recent event involving my refrigerator water line that broke. I had no idea how to handle the situation and a neighbor recommended that I use SERVPRO. I called SERVPRO of northeast Columbus and they walked me through the process step by step, and worked with my insurance company to make sure that my home was put back to normal. They were able to dry out our home, and even repaired the floors and drywall that were damaged. I could not have been happier with their service and compassion throughout our difficult time. HIGHLY recommended.

Very caring company, from the office staff I spoke to on the phone to the individuals who come to your house. Feels like you are their most important customer, but judging by all of their other reviews, everyone feels that way. Thanks for being so patient.

Fantastic people to work with. Great communication and fast response. They were there when we needed them the most. They worked with our insurance company making our claim go silky smooth, like butter. Highly recommended!!!

What a wonderful experience. They were so helpful and friendly. I was so worried that our kitchen would never be quite right after our son Timmy tried to "torture" his Batman action figure on the stove and started a horrible fire, but SERVPRO took care of it all. Highly recommended!

I used SERVPRO in conjunction with a claim through my Nationwide home owner’s insurance. They handled everything from start to finish and did a terrific job. Kevin, our Production Manager, was amazing. Always quick to respond to our questions, proactively let us know what was happening next, worked around our schedule, arrived on time, and the list goes on. I hope I never have to call on them again but if I do they will definitely have my business.

We serviced a local lawn care company for a water damage and James said the crew was FABULOUS! He made a special effort to say how much he appreciated the great job they did.

Austin was very helpful and responsive; Jarrod & Calvin worked very hard, no breaks and they were both very courteous. They were all EXCELLENT, KUDOS!

I want you to know that the crew that came out to my home did a great job!

I am very happy with the work, it went very smooth and everyone that followed up on my job was very professional. 

Not only do they have a fantastic office staff they go above and beyond when called upon. I have seen the results they provide first hand. Their communication with customers is direct and there is no beating around the bush when it comes to pricing. They are willing to work with customers on what would be lost cost effective vs. not giving you one option.

The team at SERVPRO NE is knowledgeable, professional, and most of all great attention to detail, making sure the work they complete is done right the first time.

Lynda S. said Jarrod and his crew were Wonderful! She was very impressed with how thoughtful and efficient they were, as well as understanding of her stressful situation.

We are very pleased with the quick response and the attention to detail all members of your team displayed. Thanks

SERVPRO was highly recommended by our insurance adjuster as the most reliable and outstanding contractor to replace our wooden floors. This included pulling out and resetting all the existing kitchen cabinetry and appliances in the kitchen. The project manager's oversight and attention to detail was outstanding. His priority was our customer satisfaction. He and his team delivered superior results. Our floors and living areas looks as if there was never a water damage.

I am very pleased and would be happy to refer your company to anyone. Marilou say her home is now "Smashing!"

Kevin & Jeff really did a great job! I’m impressed and appreciative.

Thank you and everyone else for the not only fixing the damage, but also exceeding my expectations in resolving the issues with my siding.

I would highly recommend SERVPRO to anyone with an emergency. They made a terrible situation tolerable. I can't thank EVERYONE enough!

We are very happy with the service we received from SERVPRO. Ronnie, our estimator rushed moving our contents into their warehouse because of my wife's pregnancy. He was concern about the chemicals from the fire.

Everyone at SERVPRO we worked with was wonderful! They did a fantastic job and were always on time. I was told SERVPRO was the best and I agree, I would recommend them to anyone!

Very professional, great work! They kept me informed throughout the process. Thank You

Heath was a blessing! We appreciate his professionalism and support. Eric deserves recognition too. Everything was amazing though this whole process we have had no concerns or complaints with SERVPRO!

SERVPRO personnel are amazing and hard working. They give great detail to their work...I could go on and on. Beautiful!